Exchange and Refund Policy

Exchange


Exchanges within 7 days with receipt. 

Only defective or damaged items will be replaced.

- Item must be unused and in the same condition as received, in the original packaging with tag attached. 

- Food, sanitary goods, health and personal care items, cosmetics, underwear and swimsuits cannot be returned or exchanged.  

Only regular priced items may be exchanged. Sales items are not exchangeable. 

- The new items should be within the same Brand as the one you wish to return.

- Proof of purchase(e-receipt) is required.

If you need to exchange it for an identical item, send us an email at orders@thegreencollective.sg and visit us at: The Green Collective SG at Funan Mall #02-18

Refunds 

In order to best support our small businesses and their artisans, refunds are not available at The Green Collective SG.


Shipping 
To return your product, please send to: The Green Collective SG Pte Ltd, 33 Ubi Ave 3, Vertex B, 07-17, SINGAPORE 408868, Singapore 

Shipping costs for returning your item after the exchange has been approved will be paid by the customer. Shipping costs are non-refundable. 

You should always consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for goods damaged or missing in transit.